Best Field Service Software for Small Business to Checkout in 2021

Are you still using the pen-and-paper methodology to manage your field service operations? If your answer is yes, then you are wasting your time and money.

Do you know why?

Because in this competitive world, you will come across multiple field service software solutions. It just not only saves your time and money but is responsible for increasing productivity and business performance.

With so many field software solutions, it must be difficult for you to choose the one that meets your requirements. So, we have highlighted the list of software solutions to choose from.

Basics of Field Service Software

What is Field Service?

Field service is a type of service performed on the customer’s site or in the field. A field service provides solutions to the clients by installing, repairing, and even maintaining equipment or systems by dispatching field employees.

Skilled, specialized, or even proprietary services are delivered to the customers by field service contractors or field workers. Even, such workers are making use of automated software that easily streamline their field operations with ease.

What is Field Service Software?

Field service software helps businesses to automate field operations through a mobile workforce.

Typically, a field service software is responsible for helping small businesses in job scheduling, dispatching field service technicians, maintaining work orders, and even making payments. A field service software handles many other field management operations like:

  • Real-time scheduling and routing optimization
  • Track automated vehicle location using GPS
  • Inventory management
  • Fieldworker management
  • Handles driver safety

Now, let’s check out the top field service software for small businesses in 2021.

Top 7 Field Service Software for Small Businesses in 2021

1 – ServiceTitan

ServiceTitan, one of the best cloud-based field service software, offers scheduling, dispatching, invoicing, sales, and more for your small business.

With its impressive functionality to enhance marketing ROI and conversion tracking, ServiceTitan helps your business link to manage field operations using multiple service request calls for a field technician.

Field workers can easily view the customer information like service history, equipment installed, and others to track the customer transactions. They use call recording and text messages to pass the scheduling, dispatching, work orders, and other job information to service managers.

ServiceTitan is a business software that helps industries like HVAC, Plumbing, Electrician, Landscape, Air duct, and many others are the leading industries.

Top Features

  • Scheduling and dispatch
  • Call booking
  • Field reporting
  • Supports call booking facility
  • Ease in creating estimates
  • Increase productivity
Pros
  • Robust functionalities
  • Automated incoming calls
  • Best customer support
Cons
  • Little bit pricey
  • Consultation is a must for the demo
  • Lacking customization options

Pricing Model

On average, for one technician, it costs about $245/month, and that too depends on your business requirements.

2 – Service Fusion

Service Fusion is a powerful field service software that helps your business streamline workflow by simply converting customer records into a digital format.

This field service management (FSM) software allows you and your field technicians to access the service anywhere. Moreover, you can quickly gain full visibility into business operations to serve your customers directly from your home or office.

With its active VOIP support and AI, Service Fusion provides an effective field service management solution to deliver the best services. It is possible by having an interactive call conversation with your customers and field techs.

Service Fusion serves leading industries like HVAC, plumbing, electrical, appliance repair, garage, etc.

Top Features

  • Customer management
  • Ease in creating estimates and converting to jobs
  • Integrated VoIP and email options
  • Online invoicing & payments
  • Notification through SMS
  • eSign solutions
Pros
  • GPS fleet tracking
  • Flexible payment options available
  • Top-rated customer support
Cons
  • Lacking customized reporting function
  • No offline support on mobile apps
  • High learning curve

Pricing Model

  • Starter: $99/month
  • Plus: $199/month
  • Pro: $349/month

3 – Field Force Tracker

Field Force Tracker is a cloud-based field service software that contains a job scheduler that helps your business schedule jobs and automates different tasks and activities.

A job scheduler in this field service management software that efficiently evaluates

  • Job types
  • Technician skills and locations
  • Product types

Apart from these metrics, other essential criteria help dispatchers identify the best-suited technicians for each job and present users with a list of candidates.

This field service management software serves industries like HVAC, plumbing, electrical, appliance repair, pest control, fitness, garage, and many others.

Top Features

  • Central knowledge base
  • Time tracking
  • Sales customer relationship management
  • Contracts and warranty management
  • Advanced inventory management
  • Work order management
  • Task management
Pros
  • Real-time tracking employee location
  • Easy to use
  • Native apps for iOS and Android
Cons
  • Poor user interface
  • Mobile issues while assigning tasks
  • High price

Pricing Model

Generally, the price range from $19.99 – $49.99 per month per user

4 – ServicePower

ServicePower is the best field service software that provides cloud-based field service operations to schedule job work and tasks and delivers improved customer experience.

With its contract management capabilities, this field service management software smoothly manages third-party workforces and a service technician’s schedule.

ServicePower is also known by the name asset management software that provides interactive tools to track assets, work orders, and analyze field-based operations in a field service industry.

ServicePower serves industries like home appliances, home warranty, insurance, retail, healthcare, and many others to deliver the perfect field service management solutions.

Top Features

  • Intelligent workforce management
  • Third-party claims and dispatch
  • Work order management
  • Invoice and payment
  • Supports third-party integration
  • Asset management
  • Contract management
Pros
  • Business intelligence tools
  • Job management
  • Handle multiple service requests
Cons
  • Delays in updating reports
  • Lacking customer service
  • High price tool

Pricing Model

You need to contact to support team for a demo.

5 – FieldEZ

FieldEZ is a leading field service software that helps you grow your business by providing an efficient field service solution to clients.

FieldEZ is an FSM software solution for the field service company to deal with features like real-time Business Intelligence, field service automation, advanced mobility, and a cloud-based ecosystem that enhances field service business performance.

FieldEZ products and services are used globally by field service businesses, Fortune 100 companies, and SMEs. In addition to it, HVAC, home appliances, healthcare, plumbing, pharmaceuticals, and many others are the industries that FieldEZ provides field service solutions.

Top Features

  • Enhances operational efficiency
  • Job scheduling
  • Route planning and location tracking
  • Asset and expense management
  • Improve customer experience
  • Invoicing and payments
  • Reporting and analytics
Pros
  • Excellent customization option
  • Impressive and easy-to-use dashboard
  • Supports GPS tracking
Cons
  • UI can be better
  • Lacking in-built reporting functions
  • Synch issues in the backup server

Pricing Model

  • $12/user for 1-15 users
  • $10/user for 16-30 users
  • $8/user for 31-50 users

6 – Workiz

Workiz is field service software that allows your business to get rid of traditional business management methodologies like pen and paper, excel sheets, and even Google Calendar.

With its easy-to-use platform, Workiz helps service contracts to handle scheduling, invoicing, payment processing, phone systems and much more with ease.

Workiz is designed explicitly for small on-demand field service industries, such as locksmith, carpet cleaning, junk removal, handyman and appliance repair.

Top Features

  • Client management
  • Job management
  • Ticket management
  • Technician management
  • Alerts/notifications
  • Work order management
  • Drag and drop scheduling
Pros
  • Schedule multiple appointments
  • Ease in workflow management
  • User and client notification
Cons
  • Missing user guide
  • Lacking customer support
  • Issues with payment processing

Pricing Model

  • Free version
  • Starter: $65/month
  • Team: $169/month
  • Professional: $299/month

7 – WorkWave

WorkWave Service is a field service software solution that offers mobile and desktop applications to connect field staff to the back-office to provide visibility into what’s happening in the field.

The mobile app allows field employees to time in and out of jobs from the field, view important job details, and share the details directly with your service teams.

Lawn care, cleaning services, pest control, HVAC, plumbing, electrical, handyman, garage, and others are the industries that Workwave provides field services.

Top Features

  • Drag and drop scheduling
  • A built-in route optimization tool
  • Automated invoicing and billing
  • Field service management
  • Dashboard and reporting
  • Appointment scheduling
Pros
  • Straightforward UI and design
  • Notification on job completion
  • Enhance business efficiency
Cons
  • Lacking customer service
  • Quite challenging to learn at the initial stage
  • High pricey tool

Pricing Model

You need to contact the salesperson to book a demo.

So, take your valuable time and identify the perfect choice of field service management software based on your business requirements. Meanwhile, you can view the list of the frequently asked questions mentioned in the next section.

FAQs

The field service platform provides an impressive way for an organization to enhance business efficiency to a great extent. It is possible by considering the following factors:

  • Analyze critical data
  • Make better business decisions
  • Scheduling and routing optimization
  • Ensure accurate pricing information
  • Connect your teams for improvised results
  • Provide customer satisfaction

A service scheduler is an interactive way to assign a specific task work order to a particular staff member to perform on a job site. Service schedulers or service providers are responsible for scheduling and dispatching employees to handle various work orders regularly.

Any one having expertise in field services can use field service software. It can include:

  • Construction workers
  • Electricians
  • Plumbers
  • Landscapers
  • Energy workers
  • Security managers
  • Technicians that shift between offsite and onsite locations

By having a connected field service software to your business, you will experience more agile, and efficient features include:

  • Dispatch technicians
  • Schedule workers
  • Track employee location
  • A mobile app is available to access work, improving time management.

Conclusion

A field service management software plays a vital role in your business to automate, schedule jobs, generate invoices, payment processing, and another field workforce to gain customer satisfaction at an incredible pace.

As you have seen, the software list that handles field service management systems with better accounting systems, service delivery status, integration with leading technologies, and resolves challenges to get rid of manual processes.

So, considering features, ratings, and reviews, we can say ServiceTitan and FieldEZ are the best software to adopt for.