Field service management is a booming industry. It will grow to $5.1 billion by 2025. But, many companies in the field service industry experience common challenges that can dent this growth.
So, how can we tackle these problems? That’s what I will cover in this blog. By the end, you will learn about the field service management challenges and the solutions to resolve them. Let’s dive in.
Top 10 Field Service Management Challenges and Their Solutions
Running a field service business is no joke. It is challenging to maintain complicated technician schedules or manage stacks of paper invoices.
But does this have to be hard? No. You can easily manage common pain points like inventory management and fleet maintenance with field service management software.
Here are ten common field service management challenges that companies face today. I will also demonstrate how you can resolve it with FieldCamp software.
Scheduling conflicts can lower customer satisfaction and frustrate field service technicians.
Here are three types of scheduling conflicts that most commonly happen in the field service industry.
When different events get scheduled at the same time slot, that’s called overlapping events.
It occurs when two field technicians get booked for the same job.
Unavailable Time Slot
It happens when a technician gets booked for a slot while they are already engaged in another task.
Scheduling conflicts can damage your overall reputation.
You can prevent that with our FieldCamp software. You can easily assign jobs to your technicians with this field service software’s intuitive scheduling and dispatching feature.
Pass all your job details like the client, service location, description, line items, taxes automatically to the field service team. FieldCamp is compatible with both iOS and Android. Hence, it doesn’t matter the operating system or device your technicians are using.
Keeping Tabs on Field Service Technicians
Trust is essential between field service managers and technicians. You need to trust that your field workers are providing quality service that meets customer expectations.
But there needs to be a way for managers to get the status of field workers’ assigned jobs. Also, to track workers location currently at the moment.
Keeping that in mind, FieldCamp came up with real-time field staff status and GPS tracking.
You will get technicians’ real-time location and status instantly. Find out what they are doing at any time of the day. The field service software will show you four statutes:
- On the way
- At job
- Not working
- The technician didn’t clock in
You can see all the worker’s details in one place. Call or text them directly from the app, see their current location, and when last they used the app.
FieldCamp will also let you see the current and future field service operations, along with details and status.
Managing multiple office locations is easy with this field service management software. You can track each business operation for every office with FieldCamp. It includes handling jobs, staff, customers, invoices, reports for multiple workplaces.
Invoice and Payment Management
Field service organizations often face extended billing cycles and other significant invoicing difficulties. Your skilled workers should spend more of their time working rather than dealing with field-service invoicing. It should also be easy for customers to pay for the services. Invoicing and payment should be automatic and secure.
Office dispatchers and technicians should create and send invoices to the clients in the easiest manner. That too with one single click. But how?
With FieldCamp, you can get a quick overview of your invoices by status and date, which allows you to see if invoices got dispatched and when they are due. Field service providers can send invoice reminders to clients. With this field service management software, you can automatically send emails to customers for invoice payment on its due date.
Snap a photo to securely capture credits and checks in the field with FieldCamp Payments. You can also send customers a link to a personalized online payment portal.
Companies have to incur substantial travel costs for their technicians. That’s not all. Unoptimized routes mean field workers are spending more time traveling and less time on field service delivery. It hurts their productivity.
Hence, route planning is essential for service delivery. By collecting data, your workers will know the most optimal route for service delivery. It will save operational costs on fuel.
A field service management technology like FieldCamp will recommend the best and safest route for any location through GPS tracking. When the technicians are reaching on time, your customer base will feel valued. It will go a long way in improving customer satisfaction.
Operation managers use messages and phone calls to talk with their technicians in the field.
But it often leads to communication problems like the worker’s mobile device being out of the network or having to share minute details to keep the technicians informed, which consumes a lot of time for the field service manager.
Messaging applications or mobile devices do not provide real-time communication. It lacks accountability.
Hence, having a customized software uniquely designed for service management can help establish better communication.
Field service leaders can use FieldCamp for communicating the service process with the workers directly from the app. Maintain constant contact with the field technicians via calls and texts.
They also won’t have to waste their time sharing minute details. With this field service management software, managers can put all job details in one place. The technician can add notes and photos from the job, providing managers with essential feedback. All this will lead to better service quality and customer satisfaction.
Companies in field service management have been using paper documentation for the past decade. They would create work orders in the office, then dispatch them on the field to the technicians. It is an inefficient system and causes a lot of errors.
It’s high time for companies to adopt a digital system like FieldCamp. Get detailed and comprehensive business reports with this field service solution. Track work orders and other documents in real-time, make changes quickly, and send new information without disrupting your workers’ schedules. It will add to the service quality.
Companies need data to assess performance against their goals. They still use manual methods like spreadsheets, paper documents, calculators to provide accurate data.
But manual research and duplicate data entry is a time-consuming process.
FieldCamp eliminates all of this. Access the data to see who is performing better or needs more tasks. Observe which worker needs extra hours, and also the ones who are not pulling their weight. FieldCamp provides complete details both for teams and individual technicians.
It will increase customer satisfaction levels.
First Visit Effectiveness
The service team needs to have accurate information and equipment to complete the task on the first visit. It is a challenge to deliver service right when visiting the consumer for the first time.
If your service workers have to do no follow-up visits for customers, it is the first visit effectiveness issue. It will cost you more on fuel and salary if the problem persists.
Customers will also switch to another service provider if your technicians can’t provide proper field service management solutions on the first visit. They will give negative feedback, which will be a major setback for your company.
FieldCamp will provide your on-ground workers with up-to-date information and customer service history. It will empower your technicians to complete the job on their first visit, which will help your organization meet customer expectations.
Client and Technician Response Time
Workers may come across unexpected problems when they are performing their tasks. Previously, they had to call into the company and wait for their manager’s instructions. That would waste unnecessary time. And as response time is a vital parameter to measure customer satisfaction, this is a huge challenge for field service organizations.
With software like FieldCamp, technicians can now quickly connect to their superiors via a mobile app. It will save time, money and will make customers feel satisfied.
Field service inventory management is a complex and time-consuming task for any company in this industry. Many times, service teams would be unable to complete their jobs due to stockouts.
Overstocking would lead to a lack of storage space. Inventory management was proving very costly for businesses in field service management.
You can track inventory and restock with the push of a button with FieldCamp. Save time and money with this FSM software.
Try FieldCamp For FREE
Automate 90% of your daily field operations. Save up to 95% of your time on scheduling & reports. No Credit Card Details Required.
Automate Operations of Your Entire Service Business
Automate job scheduling, payment processing, staff and customer management, and invoice management with FieldCamp software.
Here are four tips for effectively managing your team on the field:
- Share information in real-time
- Provide the right tools for the job
- Schedule regular service calls and meetings
- Keep the communication lines open
FieldCamp comes with three pricing plans.
- Start: 1 user with a monthly plan of $29/month and annual plan of $279/year
- Grow: 10 users with a monthly plan of $49/month and annual plan of $479/year
- Manage: 25 users with a monthly plan of $99/month and annual plan of $979/year
FieldCamp has state-of-the-art encryption. Hence, your data is properly protected. Users can set a unique pin to access their account without having to log in again.
It’s high time for field service-based companies to ditch their manual methods.
FieldCamp will modernize your field service management systems and overcome the field service management challenges I have shared in the blog. This software will help you surpass the increasing service demands in the future. To learn more about FieldCamp, have a look at our website today.