The next career goal for any field service engineer is to get promoted to a higher position like field service director.
But, the question arises: How to become a field service director?
A field service director’s primary duty is managing a team of field technicians, logistics, learning new technologies, and fixing things. In addition, their engineering design knowledge is used to troubleshoot equipment or machinery difficulties and assist in achieving large-scale company success.
This blog will explain the basics of field service directors and their duties. It will also go over the type of schooling you’ll need to be a field director as well as your pay expectations.
Table of Content
What is a Field Service Director?
Within a business, a field service director leads and manages field service activities. A field director typically plans and develops work orders for on-site installation, testing, maintenance, and troubleshooting policies and procedures.
What Does a Field Services Director Do?
A field service director is solely responsible for managing all field service business operations. He assures that all such initiatives are executed on time and within budget to fulfill customers’ demands.
In most cases, the field service director reports to upper management and is in charge of a departmental sub-function inside a more extensive department.
A field service director establishes budgets/policies/procedures to support the functional infrastructure and develops operational goals and specific targets for the sub-function.
Knowledge of the controlled sub-function, as well as the overall departmental function, is essential. A field service director usually has at least five years of managerial experience.
Required Education and Degrees to Become a Field Services Director
- A bachelor’s degree in a related field
- High school diploma
- A minimum of 7 years of experience leading various teams within an operational environment (may be adjusted depending on company needs) or equivalent experience.
5 Easy Steps to Become a Field Service Director
After looking at the basics, it’s time to see the step-by-step guide to becoming a field service director.
Understand the Job Description and Responsibilities
The first step to becoming a field service director is to have complete knowledge of the roles and responsibilities that companies do have. You need to ensure that all the essential information like job title, position, salary, and other metrics are adequately analyzed.
Along with such information, you must have a proper understanding of the job duties like service delivery, tracking field technicians, generating work orders, and even sending reports to senior authorities.
Now, it’s time to see the key roles and duties that field service directors need to perform in the field service industry.
- In a 24x7x365 MSP environment, manage numerous service desks, field personnel, network operations centre, and engineers.
- Assure that the team’s customer-friendly approach is maintained and address any concerns that have been escalated to management.
- Produce reports, such as SLA reports and executive-level reporting, and ensure that all SLAs are satisfied for various customers.
- Assist senior management and customers in ensuring that the teams are delivering as needed.
- Provides leadership, directs team tasks, and engages in problem-solving conversations for new possibilities that are appropriately scaled.
- Ensure that the entire team’s HR needs are met.
- Create runbooks and documentation with the project team for when new clients are onboarded.
- Establish quality and productivity goals for the department.
- Team members must be motivated and developed.
- Ensure that all teams meet all internal and external service level agreements (SLAs).
- Maintain a high level of excellence.
Get the Best Tips
- Make teamwork an integral element of your company’s culture
- Make a habit of using text messages and email communication
- Deliver data to the correct person at the proper time
- Provide the appropriate technologies and equipment to technicians
- Use field service management software
- Show that you’re forward-thinking
Search for Best Colleges and Universities
The next step is to identify the college and university to enhance your skills and become expert professionals in the field service industry.
By completing college or university, you’ll receive a certificate or degree that plays a vital role in your career. You can even mention such certifications in your resume, which is very helpful during the job selection.
Develop Relevant Skills
Remember that the field service director is not a fresher’s role. Generally, there are many skills that a field service director possesses, and some of them are:
- Installation of electronic equipment
- Troubleshooting electronic devices
- Service management in the field
- Preventive maintenance on-site
- Delivery of services
- Technical assistance
- Troubleshooting with technical issues
- Excellent communication abilities, both verbally and in writing
- Working knowledge of desktop hardware and software
- Outstanding customer service abilities
- Microsoft Office
- Experience designing and documenting processes and procedures, particularly in an SLA-driven context
- Knowledge of ITIL
- Management of teams in an MSP environment
Management isn’t superficial; if it were, everyone would have the skills necessary to succeed in the job.
Explore Your Career Path
The final step is to find jobs that are equivalent to your career skills and experience. Again, you’ll come across many online platforms where multiple career opportunities are available.
You have to search for “field service director jobs,” and you’ll see the list of job options. Also, you can see the list of field service companies or employers along with the location details that are searching for the director position.
Expected Average Salary Scale of a Field Services Director
As of June 28, 2021, the average pay for a field service director in the United States is $138,118, although the range is generally between $128,783 and $149,525.
The average salary typically ranges on various criteria, including education, certifications, different talents, and the number of years you’ve worked in your field.
Ready To Manage Your Team of Technicians With FieldCamp?
FieldCamp is a field service management software that helps field service directors to easily streamline the activities of service technicians and their business.
Field service technicians can easily be managed by following the essential points:
- Give your technicians the best pay
- Train your technicians
- Equip technicians with proper tools
- Equip technicians with well-organized inventory
- Offer career development opportunities
- Provide the right technologies
We hope you got a clear idea of how to become a field service director.
This blog provides extensive information for anyone interested in learning more about the area of field director, including the schools or colleges where they will enrol, their career path, the jobs that a field director can fill, and the typical pay that a field director earns.
While field service directors can work in various industries and roles, they are most often found in major industries. Many field service businesses are also using field service management software like FieldCamp to help them run their business more smoothly.
With field service management software in place, the ever-increasing need for technicians, managers, and directors will be well-managed.