After our recent post on field service engineer vs. technician, we received quite a few questions. One of the most repeatedly asked questions was – how to become a field service engineer? Since we have already discussed the role in our previous blog, we will go a little deeper this time.
The role of a field engineer is an exciting one- at least for someone who is interested in technology and likes to fix things. Their expertise in engineering design is utilized to troubleshoot equipment or machinery issues.
This blog will discuss the role of field service engineers and their job responsibilities. It will also cover the kind of education you need to be a field engineer and your expectations regarding the salary range.
Table of Content
- Steps to Become a Field Service Engineer
- Step-1: Understand What is a Field Service Engineer?
- Step-2: What Does a Field Service Engineer Do? Get the Basic Idea
- Step-3: What Are the Required Skills to Become a Field Service Engineer?
- Step-4: Learn Required Education for Becoming a Field Service Engineer
- Step-5: Join Field Service Engineer Training Course
- Step-6: Apply for The Job as a Field Service Engineer
- Step-7: Develop Good Communication Skills
- Step-8: Keep Exploring and Learning
Steps to Become a Field Service Engineer
We will look at the steps to becoming a field service engineer and a future you can lead.
Step-1: Understand What is a Field Service Engineer?
A field service engineer is a job position that requires an individual with the proper technical knowledge and experience to handle technological and managerial responsibilities. An individual can gain knowledge and expertise from a mix of educational and professional training. Field service engineers are supposed to have the ability of a field service technician with the creativity and leadership skills of a manager.
A field engineer is a role that requires a varied skill set that includes technical know-how, managerial abilities, creative and forward-thinking, and customer communication skills. Field service engineers are occupied in various trades, including electrical, mechanical, civil, computer hardware & software, and telecommunications.
Step-2: What Does a Field Service Engineer Do? Get the Basic Idea
A field service engineer’s primary responsibility is to handle various field service activities like install, repair, and maintain equipment and machinery. An engineer must identify the issues or errors and diagnose them with the right set of tools. In addition to having the technical know-how, a field service engineer is required to have managerial and customer service skills.
They are responsible for creating tasks, designing effective systems, overseeing technical installations and repairs on location, communicating with customers, preventive maintenance, and creating detailed technical reports. Examining an actual field service engineers’ job description will help you better understand the job responsibilities.
Step-3: What Are the Required Skills to Become a Field Service Engineer?
The required skills to become a field engineer are as follows:
- Ability to identify and diagnose an issue in an equipment
- Problem-solving or troubleshooting skills
- Mathematical and analytical skills
- Managerial skills
- Keep up with the latest techniques & technologies to implement the same (artificial intelligence, Internet of Things)
- Understanding safety guidelines
- Attention to detail
- Innovative and creative thinking
- Excellent communication skills
- Must be able to operate field service management software effectively
Step-4: Learn Required Education for Becoming a Field Service Engineer
For becoming a field service engineer, you need to hold at least a bachelor’s degree in the desired engineering niche. It sets up a knowledge base that can be used to hone the technical skills for the job.
Many engineers continue with a master’s degree in their desired engineering niche after gaining some experience in the field. Holding a master’s degree is a portal for expanding career opportunities and reaching senior positions in field service engineer jobs.
Step-5: Join Field Service Engineer Training Course
If you have done a bachelor’s degree from a college or university, you will have covered most of the essential subjects you will need to study for your service engineer job. But if you have an associate’s degree, you will be required to attend training or certificate courses that can support your knowledge and help you better understand the niche you are going to work in.
A training course for a field service engineer can be attended by new field engineers and engineers with an industry experience of a few years. This course combines interactive learning with on-the-job tools. The course is a complete continuous learning process and is a stepping stone towards a brighter, more suitable future.
Step-6: Apply for The Job as a Field Service Engineer
You can apply for a field service engineer job on job posting sites like Indeed and Glassdoor. You can do some research and make a list of companies in your niche that you would like to work with.
Several companies showcase job positions on the Careers section on their website. You can go on their website and make an application. Approaching an organization directly without any third-party interference is the best thing to do. All the necessary data you need is available to you. You have to take it to the next level.
Step-7: Develop Good Communication Skills
It is vital for a field service engineer to have practical communication skills and to be able to use them in customer-facing situations. Field service engineers are required to communicate with clients, customers, and technicians daily.
Excellent communication skills prepare field service engineers for exceptional customer service and improve internal communications with field service technicians and other employees.
Strong communication skills can also help field engineers with upward mobility to become team leaders or mentors. Field service engineers are required to take managerial tasks at hand. It is important to note that each organizational task or each aspect of a manager’s job involves good communication on the job site and off the job site.
Step-8: Keep Exploring and Learning
To develop and excel in the job of a field engineer, the individual must be up-to-date with all the latest technology in the concerned niche or industry. Education and expanding the knowledge base is a continuous practice that engineers must follow even on the job. There has to be continuous learning, either by gathering knowledge on the job or participating in certification courses & training programs that help you expand the understanding of technology or the products in your industry. There are many certification courses offered at a school or college for a large variety of technical fields. The programs may vary from school to school.
Learning and growing consistently will eventually help you as you move along your career. Skill development and career growth always go hand in hand, and you need to absorb new knowledge and take on new challenges to forge ahead. You can then determine your career goals through career progression.
Your field engineer role could lead to several possibilities like Supervisor, Systems Engineer, Project Manager, Design Engineer, or Network Administrator, depending on the industry.
The purpose of writing this blog is to make people more aware of the profession of a field engineer, the school or college they can enroll in, the services offered by an engineer, and the average salary received by a person holding the job. The field service industry is vast, and it requires thousands of engineers and technicians.
While there are different sectors and other positions, field service engineers are commonly found in significant sectors. You will see more articles on these topics in our following blogs. Stick around to find out more information.