There is cutthroat competition in the labor market. Managing a team of field service technicians is no joke in this environment. No doubt, retaining them and improving their productivity is going to be a daunting task.
So how to manage field technicians in a way that they don’t leave for greener pastures? Also, how to make them more productive? After doing exhaustive research, we came up with six tips to help you retain your field service technicians. Also, we have handpicked four FSM software to improve their productivity.
It will help you cement your technician’s loyalty to your company and also boost their productivity.
Table of Content
- Follow These Tips To Retain Your Field Service Technicians
- Implement These Steps to Boost Your Field Technician’s Productivity
- Best Field Service Management (FSM) Software For Managing Field Service Technicians
Follow These Tips To Retain Your Field Service Technicians
Here are six tips that will cement your field service technicians’ loyalty towards your company.
Give Your Technicians the Best Pay
One of the best incentives for any field service technician is to get attractive compensation to stay in a field service company. First, however, you need to be ready with the proper payment structure for your field technician.
So, you need to do proper research on identifying the perfect payment structure by analyzing what other field service organizations are following. By such analysis, you get rid of overpaying your field workers and ensure that compensation packages are aligned with the market rates.
Never make the mistake of underpaying your technicians. It may be detrimental to your business, and you may experience higher turnover.
Train Your Technicians
The long-term success of field service companies entirely depends on how they invest in training their technicians.
By attending training sessions, the technicians become ready to deal with more advanced roles and responsibilities. In addition, the training helps them to enhance their knowledge and improve operational efficiency to deal with various field activities.
So, it becomes mandatory for you to develop the best strategy to establish training plans for your team members. In addition, it will help you to keep your field service workers educated and aware of the latest advances and best practices that are currently hitting the field service industry.
However, your teams will feel more technically proficient and trusted advisors. In simple words, they possess strong skills and technical expertise to deal with profitable and complex processes.
Last but not least, the training plays a vital role in improving fixed rates to enhance business efficiency and customer satisfaction.
Equip Technicians With Proper Tools
Any field service technician needs to have proper tools while working on the job site.
Tools play an essential role in the life of any field personnel, and it helps to improve technician’s productivity while working on a work site. So, you need to research well and identify the tools and equipment that are important for your field teams.
Nowadays, in this technological world, you’ll come across many tools that make it relatively easy for techs to perform the job. Just make use of your mobile device and you’ll find the best information related to multiple tools.
You’ll find many online platforms where you can easily view the list of equipment and tools available for your business. In addition, you can view the pricing structure of such equipment and decide to include the equipment that suits the best as per your budget.
Identify the cost to acquire the tool, your expected savings, and the amount of incremental profit you could expect to generate.
Provide Your Technicians a Well-Organized Inventory
Managing the inventories for your field service business is one of the essential aspects you need to consider.
Your field worker’s time is properly maintained if you just pay them to find a single part of the equipment or instruct them to have a second trip to the customer’s location.
Consider the scenario that you do not have any formal inventory system. In that case, you need to make sure that you track your technician’s part usage and decide how to maintain their service vehicles optimally.
Offer Career Development Opportunities
As we all know, one of the best techniques to retain technicians in your business is to offer training programs. Now, it’s time to move one step further and offer your techs to enhance their career skills.
Nowadays, technicians seek a position to find ease in performing the task in this competitive world. So, you need to consider the aspects which make a good work/life balance and strong career prospects.
To retain these technicians, you need to implement career development plans that are logical extensions of your training programs.
Adopt the Right Technologies
Nowadays, field service technicians are habituated with new technological trends, and they are hardly using paper to record the work order details.
With the advancement of mobile devices, apps, and other technologies, it becomes pretty easy for you to have faster and more efficient communications with your technicians and know the status of specific tasks.
Moreover, the field workforce wants to adopt a modern, rewarding and more effective approach to their proper job to add more to it. One such method is adopting a mobile field service app like FieldCamp, making it easy for you to deal with scheduling technicians and help them work more efficiently and productively.
Such an easy-to-use software solution allows you and your team to generate field service reports electronically, access the real-time schedules, and even carry all relevant information in your mobile needed to complete service tasks.
Work order management includes managing contracts and scheduling planned maintenance to fit in with the customer’s schedule. Most operators now utilize a self-service software system to create and manage work orders
Moving to more technology-driven operations will have great appeal to new-generation and experienced technicians. And it will help you to reduce human error and improve your field service management to increase the overall quality of service delivered to your customers.
Get All Comprehensive Job Details in One Place
With FieldCamp, You can Automate 90% of your daily operations. Save up to 95% of the time you spend on scheduling & reports.
Implement These Steps to Boost Your Field Technician’s Productivity
Assess your techniciann
Categorize your field service technicians based on their experience and skill-sets. Conduct a job analysis and determine the expertise required for every job.
Track time for completing specific tasks and work orders
Ask your field technicians to share their current job status throughout the day. It will help you predict the time required to complete the work.
Maintain an active on-call policy
An FSM software enables you to classify jobs based on priority and their nature. You can treat specific work orders with urgency if required. Most schedulers share regular appointments in the morning and avoid scheduling anything in the afternoon. It allows technicians to overcome lag, make up for time lost due to unexpected issues, and fulfill emergency service requests.
Match your technician’s skills and expertise with the job
Assigning an experienced technician improves the chances of a first-time resolution. You can even send a novice technician who can remotely connect with a senior to resolve the issue for any simple routine services. It will allow you to spare the time of experienced technicians for complex tasks.
Group up jobs by geographical area
It will reduce the time technicians spend on the road.
Create a Plan
Use an automated scheduler for creating a tentative timetable. Be flexible on it if required. To prevent any confusion, make changes through FSM software only. Share notifications to inform clients of any changes.
Share real-time updates
Keep a watch on the external environment and issue timely updates to field technicians. Technicians can contact you if they encounter any issue, allowing for prompt resolution.
Track the entire activity
You will get a bird’s-eye view of all your technicians and their field operations with field service management software. It enables you to make timely interventions to avert any issue before it escalates into major hold-ups and delays.
Ensure that your technicians don’t feel burnout
Your scheduling should not cause any frustration or stress for employees. Overworking leads to burnout and is detrimental to productivity.
Create a healthy work culture
Offer rewards for quick completion of tasks by your technicians.
Establish performance standards
Appraise technicians on fulfilling these standards. Reward top performers. Review the performance of those who are not performing well. Identify problem areas. Come up with an action plan to improve productivity by taking the technician into confidence.
Ask for feedback
Ask your technicians for feedback and acknowledge their suggestions when creating scheduling standards.
Best Field Service Management (FSM) Software For Managing Field Service Technicians
Now, it’s time to highlight some of the best FSM solutions along with their features that will help you manage your technicians on a large scale.
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FieldCamp is one of the best field service software designed explicitly for technicians working in your business.
Any effort to improve scheduling at your company will require having good software to manage it all.
This FSM software helps you create and manage your technicians’ schedules with its robust job scheduling features. In addition, all job details like customer information, location, job description, line items, and taxes are automatically passed to that person, regardless of the device or operating system the technician is using. This software is the ultimate solution for boosting your field technician’s productivity.
- Know which technician is performing the best, the one who needs fewer jobs or more hours. Which person in the team might not be pulling their weight. You will no longer have to guess any of it, as FieldCamp will share accurate reports to answer these questions.
- You can send an invoice from the field with just a single click. FieldCamp allows you to create and dispatch invoices to clients quickly. Invoices are instant, accurate, and follow-up is automated.
- Get a quick overview of your invoices by status and date. It will enable you to see when the invoices got sent and their due date. Also, your technicians can send invoice reminders to clients. The app will automatically send emails to clients to pay invoices on the due date.
- FieldCamp integrates with your phone’s contact list. Hence, you can import your clients directly from existing contacts. Next time you want to add a job for a new client, all you have to do is type the name. The app will automatically import all available contact info.
- FieldCamp has voice-to-text functionality. Using it, the technicians that are operating machinery, wearing gloves, or can’t tap a phone just need to speak out what they want, and the app will do the task.
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With FieldCamp, Automate 90% of your daily operations. Save up to 95% of the time you spend on scheduling & reports.
Fergus is a cloud-based field service management software solution that helps you to create and manage the job schedules for your technicians.
It has exceptional work order management. You can complete maintenance work orders promptly and minimize asset downtime.
Apart from this, Fergus is a field service software that offers a free trial and allows you to manage multiple timesheets for your techs. Also, it becomes easy for you to assign multiple jobs, track them while working on a job site, and even the job status of every field technician.
Kickserv is a cloud-based field service management platform that makes it easy for field service companies to deal with various field operations and even manage technicians.
Kickserv allows your field workers to make real-time estimates of the total service costs by considering the factors like the type of service rendered and the components used.
Upon completing the task, this field service software allows you to create invoices based on these estimates. In addition, your field teams are aware of each service request well in advance as they receive notifications on their mobile device.
SINC is a field service management solution, allowing field service companies to track each service technician’s time on the assigned jobs.
SINC includes timesheets that also include location tracking to view the real-time location of your staff when they are out on the job. Then, with the help of the built-in messenger, communicate and share job updates in real-time.
These are the standard FSM solutions that help you to manage field service techs and increase productivity. First, however, we have highlighted the frequently asked questions in the next section if you have more questions.
Assign Jobs Easily to Your Field Service Technicians
Share all job details in one place. Your field service technician can add notes and photos from the job, providing you with essential feedback.
A good sign of a service technician remains calm, pleasant, and approachable to customers even if they are stressed or angry. Also, writing skills are required to provide clear and concise descriptions of the service provided.
Go for software that makes your and your technician’s work easier by automating almost all business activities like creating schedules, managing job reports, writing the job description, and even generating invoices.
Here are some tips for managing a team of FSM technicians.
- Let your team determine methods and tasks
- Define consequences
- Allow them to share their input when it comes to timelines
- Listen to them intently
- Meet regularly to cover all aspects of their work
- Provide the right tools
- Be lenient on mistakes
- Empower them with the freedom to come up with new thing
The tips and steps I mentioned will immensely help you in retaining your technicians and boosting their productivity. Adopting FSM software will be a great addition to your FSM business. It will streamline and automate your several operations. Feeling confused regarding which one to try, don’t worry, as FieldCamp provides a free trial. Our software comes up with a 14-day free trial for everyone. Visit our website and start a free trial today.