For your field service business to achieve great success, you must bring your working culture, business process, business operations, customer services, and marketing strategy all in one place.
Above all, you need good people or resources in your organization.
Do you know why?
It’s just because they are the ones who will visit the client’s location to get the job done.
So, it becomes necessary for you to search and recruit the best field service technicians possible for your business. But, how do you find the perfect one?
Don’t worry! This article is for you. We have highlighted the key points that you need to keep in mind when the hiring process in your business comes into action.
Table of Content
Basic Introduction to Field Service Technician
The field service technician is a general term that can be used for any technician, who provides repairs, test the equipment, maintenance, and assessment service.
The primary role of the field service practitioner is to travel to different customer sites to schedule the work, repair, prepare the service documentation, and troubleshoot equipment problems.
Most companies create job boards that specifically look for one candidate that delivers the desired customer service experience.
The main goal of field service technicians is to drive service success, enhance customer satisfaction, grab professional training, maximize customer retention, and increase profitability.
6 Points To Consider When Hiring Field Service Technician For Your Company
Now, it’s time to focus on some of the standard points that your field service business needs to consider during the hiring process.
Expertise Plays an Important Role
The employee or team members in your company must have particular expertise in the field of workflow programs. They must handle different problems like equipment maintenance, manage work schedules, customer management, and troubleshoot the issues without any problem.
No matter what type of service business or contractor firm you are running, you need to search for a candidate who believes in creating impressive work schedules and unique skill-sets to overcome the problems of using such tools. Such information should contain the relevant information in the field service technician job description so that the complete network be aware of the data.
Know What Level of Technician You Want For Your Company
Many companies in their job boards include hiring only experienced field service technicians, whereas others prefer to search and hire applicants fresh directly from different sources.
If you are looking for hiring trainees for the work, they might not have picked up any part of bad trade habits; however, it may take a year or two to train them thoroughly. But if you search and hire an experienced service candidate, you don’t have to teach from scratch.
They will require only a few weeks to learn the industry’s culture, handle the customer service, and jobs to perform but make sure that the employers must have the reasons for leaving the employee’s previous jobs.
Must-Have Passion and Commitment For the Job
You don’t want to hire or search for the person or an employee in your team who switches careers or jobs often to earn more money only. The field service engineer or maintenance engineer must be passionate about the work, assigned schedule, type of data or information, and handle service calls. In addition, he/she must be dedicated to delivering prosperous and advanced quality service to your customers.
Thus, it is essential to look for a field technician who doesn’t believe in completing the job. Still, he thinks about the customer’s data or information, reputation, workflow information, and customer satisfaction.
So, always look for a service technician who is honest and committed to the job and has a high school diploma degree as he will perform service requests that he will get with accuracy.
Check Compatibility and Problem Understanding Level
It would help if you had a candidate that fits your company’s culture and average salary requirement. So, you need to consider this point while hiring a candidate for your business.
You can browse for the field service technicians who have social skills or do not get along with others, mainly with current employees and managers. In addition to it, you can ask how they manage the existing clients and how they comprehend their problems.
By asking these questions, you can check the understanding level and compatibility. Further, interest and willingness are considered essential things that must be included in the job description of the field service technician.
Always Improve Your Hiring Process
Whether you are looking to hire resources or employees for your big service company or your start-up, it is a must that the hiring process is the foremost factor that the employers have to focus on. Ensure that you follow the following steps to improve the hiring process.
Rather than asking different irrelevant questions to individuals, you need to focus on getting the service technician’s capabilities, the problem-solving ability of applications, education requirements, training skills, confidence, and attitude.
While advertising job alerts, notifications, or job vacancies for field service technicians, you need to ensure that all the job needs and requirements are met. Such needs like responsibilities, job descriptions, required education, job location, average salary or technician salaries, high school diploma, and more demand to be mentioned accurately and adequately.
Apart from this, it is also essential to involve other people in the job evaluation process, as many opinions can lead to finding the right candidate.
Try to Be Little Social With Your Service Technicians
Rather than asking personal and irrelevant questions to the field service technicians, you can be social with them. For example, employers can analyze their previous records, social media accounts, and their presence on the web. You can also ask your human resource team to explore the technician’s past work experiences.
So, these are some of the points that you can consider when hiring a field service technician for your service company or service contractor organization to gain customer relationships.
However, if you have some common questions in mind related to the field service technician challenges like his role and per hour rate, you can continue reading this blog. Here, we have given answers to some of the general questions.
For recruiting a field service technician, you can post the job details on your company website. You can even share the details on social media platforms to find more candidates for your business. You can post your requirements on the job portals and choose the best candidate from the platform.
- Expertise and Troubleshooting Customer Service Skills Over Experienced
- Training Undertaken
- Associate Degree, high school diploma, certifications, and better qualifications
- Ready to Go On-Site Anytime in the city using office vehicle, phone and share tips to junior workers and trainees
- Passionate and Be Available With Hand Mechanics Tools
- Capability to Handle Issues, procedures, protocols, Errors, Duties on Different Locations
You need to identify the expert professionals skills of an individual like the capability to handle customer support, customer’s query, do possess the skill to repair the farm equipment, field processes, repairs almost everything, and many more. You can use FieldCamp that allows you to create schedules for your field service technicians using few taps on your mobile.
On a Concluding Note
The hiring process will be easy for you if conducted with proper precautions and essential measures.
The only thing that you need to take care of is including relevant details in your job boards as per the job requirements. So, the candidate knows about it, and they can quickly apply for the same.
Also, we have mentioned the essential factors that you need to keep in mind when hiring field service technicians in your business. To manage your business digitally, you can adopt FieldCamp in your business to quickly create a job schedule for your technicians and remain updated on all the tasks performed.