Scheduling the technicians is one of the key aspects of any field service business. But trust me, it’s going to be a challenging task for you as a business owner if you do it manually.
So, you might be thinking: is there any better alternate solution to get rid of such manual tasks?
Yes, you need to opt for the service technician scheduling software to create and automate field technicians’ schedules while viewing the current jobs and availability.
In this article, you will get a complete list of the best field service software solutions that make it easy for service technicians to perform business operations.
Table of Contents
Basics About Service Technicians
Service technicians are the heart of any field service business. They are well-trained and expert professionals to provide services related to equipment installation and maintenance.
The service technicians’ primary responsibility is to deal with field operations, equipment installation, repair, and training to operate the equipment or system to a job site.
Service technicians play a significant role in leading industries like HVAC, painter, pest control, plumbing, roofing, snow cleaning, SPA & salon, gardening, general contractor, and many others.
However, there are many scheduling software solutions available in the market, especially for field service technicians. But, we have highlighted the best one. So, let’s get started to see each of them.
7 Best Service Technician Scheduling Software to Check Out in 2021
Now, let us just check out the list of scheduling software that makes easy-to-work for service technicians.
1 – FieldCamp (TOP PICK)
FieldCamp is an all-in-one field service management software that automates your entire service business operations, including:
- Job scheduling
- Staff management
- Customer management
- Payment processing
- Invoice management
- Real-time field staff tracking
- Comprehensive business reports
One of the most exciting parts about FieldCamp is that it features “Voice-to-Text” that makes it easy for you to operate your business without touching your mobile device. You can note down the description of the particular job through your voice. No need to type, just speak it and it will be converted into text.
FieldCamp is an ideal choice for any field service business whether it may be:
- Snow removal
- Pest control
- Landscaping and lawn mowing
- And many more
You can easily download the FieldCamp from Google Play Store or App Store.
2- MSI Data
MSI Data offers service scheduling software that assures the correct field technician assigned to the project. MSI also provides full insurance to improve scheduling efficiency.
The software provided by MSI entirely relies on:
- Automating repair
- Preventive maintenance
- Performing inspections, scheduling
- Dealing with various service agreements
- A number of parts, assets, and other critical field-driven business processes
The cloud-based software is equipped with Business Intelligence to automate field service processes, work orders by technicians, dispatching and payment-related information. In addition to it, the technician’s service call directly converts into fieldwork orders along with appointment details.
Apart from these metrics, there are some key features of this scheduling software that enhances customer experience to a great extent.
- Visual scheduler display for tracking tech location & status
- Comfortable in navigating work order time of field service
- Easy to use and deploy
- Drag-and-drop scheduling function
- Automating dispatch, scheduling, work orders, and payments
- Project management and job costing solutions
3. Bella FSM
Bella Field Service Management (FSM) software allows the field technicians to manage jobs like creating estimates, manage multiple work orders, invoices, and performing payments.
The cloud-based field service management software allows the field service technicians to track the job status, customer equipment, and related maintenance. Moreover, it will enable the techs to view the work order history from a mobile app while on the job site.
With its impressive scheduling and dispatch feature, the field technicians can easily create schedules and make schedule changes directly on the calendar for various customers.
This dispatch software allows the technicians or dispatchers to update jobs either from the office or field. Even, you can efficiently send email and text alerts for immediate dispatch from your mobile app.
Bella Field Service Management software is a service business software that helps you manage multiple jobs, customers, inventories, vendors, invoicing, equipment maintenance costs, and other field service management solutions from any desktop or mobile device.
Bella FSM software features include:
- Inventory management
- Easily share customer information
- Drag-and-drop scheduling and dispatching
- Customer relationship management
- Supports Quickbooks integration
- Accounting and reporting
- Customization available
4 – Delta Sales App
The Delta Sales App is a scheduling software designed explicitly for service technicians and is being used by various leading field service businesses globally.
The software uses GPS to track the salespeople in the real-time scenario and provides automated reports, perfect planning, and geo-attendance. It is a time-saving tool that easily allows service techs to accept work orders from multiple customers.
With this service scheduling software’s help, you can easily maintain work processes in a well-defined manner and even help you prevent manual errors.
Delta Sales App quickly analyzes the recent marketing trends, thereby improving team collaboration and enhancing salesforce efficiency to a great extent. In addition to it, it enhances the communication between the team members to improvise business productivity.
The field service techs use Delta Sales App to view the job status, make service calls, perform online meetings, and other service tasks making the customer satisfaction on a large scale.
Based on every employee’s working standards in the business, this field service software allows the customers to rate the techs.
Let us now see the key features of the Delta Sales App:
- Work order management
- Track job status updates
- In-field payment processing
- Time tracking
- Contact database
- Client notification
- Expense reporting
- Scheduling and task assignments
5 – ServiceMax
ServiceMax is a cloud-based field service scheduling software for technicians, managers, and executives keeping track of work performed.
This service scheduling software provides an on-demand and mobile field service solution to service businesses for automating operational planning. It includes workforce optimization, advanced scheduling and dispatch, parts logistics, inventory, and depot repair.
ServiceMax is explicitly built for asset-centric businesses with a primary aim to help service techs to deal with business operations for:
- Improving asset uptime
- Optimizing in-person
- Operating remote service requests
One of the significant benefits that ServiceMax provides to field service techs is real-time communication. It allows the techs to have secure contact with each other, the back office, and management.
With its full-featured self-service customer portal, ServiceMax allows your service companies to deal with customers’ contract information, create service requests, view work orders and real-time service history.
ServiceMax comes up with a list of features like:
- Work order signature capture
- CRM software for enhancing customer service
- Handles multiple workforces
- Track easily job details
- Generates service report on job completion
- Service parts and inventory
- ServiceMax Mobile for iPad and iPhone
6 – CoConstruct
CoConstruct is scheduling software that provides feature-rich field service management solutions like creating estimates, scheduling decisions, performing bidding & dispatch consoles, changing schedule orders, and many more.
The field service techs can efficiently run their job orders from any location using a mobile app. The software helps the field employees quickly access schedules, communications, to-do lists, file and photo uploads, and time clocks on the go.
With this dispatch software, the service techs can concentrate more on jobs by coordinating schedules with the office team and field teams enhancing business efficiency.
The service scheduling software allows techs of the field service industry to remain active by sending alerts, reminders, and notifications to their mobile app, thereby creating accountability with ease.
Moreover, CoConstruct includes field service management systems that easily track the activities performed on the job site, create daily team logs that can be sent directly to a particular customer to keep them informed.
CoConstruct comes up with multiple features like:
- Handles multiple service schedules
- GPS tracking
- Client payment collection
- Work order management
- Track customer work history
- Management reporting
- Service contracts
- Two-way QuickBooks integration
- Manage multiple service calls at a time
7 – AI Field Management
AI Field Management is a field service solution that allows field service techs to manage field service operations with ease.
The software offers tools that efficiently manage a field technician, team members, service contractors, customers, multiple jobs, and even assets.
The most exciting part about this software is that field engineers use “Siri” to execute commands in verbal commands to serve customers. The field workers can customize their desired languages and even deal with every employee’s original voice note.
By actively using the Digital Sherpa tool, the field service techs use AI-FM to know their detailed information and assets for doing the job.
Some of the key features of AI Field Management are mentioned below:
- Invoicing and reporting
- Quickbooks integration
- Inventory and asset management
- Time tracking and payroll reports
- Easily customizable
- Asset management software
- Advanced job management
8 – Mize FSM
Mize field service management allows the service technicians to perform daily field processes ranging from installation to repairing and maintaining equipment with ease.
The service scheduling software provides an efficient way for field techs to manage service delivery, meeting customer expectations, gain profit margins, and enhance field team productivity.
With this field service management software, a field service company efficiently manages the tasks related to field service using a particular technology, phone calls, emails, and even paper forms.
Mize FSM provides features like:
- Enhance customer experience
- Improve technical utilization
- Automate revenue streams
- Easily handles customer information
- Scheduling dispatch console
- Supports emergency calls
After looking at various scheduling software for field techs, your business can easily automate the field operations with ease.
Still, if you have any questions related to field service technician scheduling software. Don’t worry! We have highlighted the FAQ in the next section that will clear your doubts, if any, related to scheduling software.
A field service management software is the best if your business operations are well-defined and well-maintained to enhance business efficiency. Here are some of the top software:
- Microsoft Dynamics 365
- Service Fusion
- Housecall Pro
- Intuit Field Service Management
Anyone associated with the field service can use field service scheduling software. This includes:
- Construction workers
- Energy workers
- Field managers
- Field technician
- Workers that shift between offsite and onsite locations
With custom field service management software, dispatchers in field service companies can automate scheduling, planning, and dispatching, dramatically reducing technician downtime and reducing costs.
Field service technicians can easily make use of scheduling software to automate field operations, schedule jobs, and even deliver the best field services.
We have seen the software list that makes the field services operations more smooth, and field staff teams can easily enhance the business productivity and customer delight. FieldCamp is a field service management software that provides unique features like “voice-to-text”.