Owning a small business takes a lot of hard work, dedication, and long hours. The nature of running a small business or entrepreneurship is inherently risky. But do you really have to do all the heavy lifting yourself? How about automating some of the processes and only focusing on what really needs your attention?
Small businesses need copious amounts of hours and resources. But we live in the modern age where algorithms and digital technology can help you automate your business process. A field service management software is the stuff of dreams that can help you grow your business efficiently.
In this article, we will look at all the reasons why small business needs a field service software. But before that let us take a look at what exactly is field service software and what it does.
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What is Field Service Software?
Field Service Management Software is a tool integrated with algorithms and several modules that helps businesses in processing job orders, scheduling & dispatching technicians, accept payments, manage customers, and achieve success in the overall function and growth of the business.
The cloud-based software helps by offering electronic scheduling, optimizing appointment bookings, collecting & storing customer contact information, providing better customer satisfaction, offering service alerts, notify customers, create task breakdowns, and much more.
Often the key challenge faced by small businesses in the field service industry is to get the right field technician to the right place at the right time. You also need to make sure that the process is cost-effective. The failures are often due to inefficient & inadequate management.
The challenges that many companies struggle with are:
- Tracking time & resources
- Route planning
- Scheduling challenges
- Incomplete repairs
- Fuel consumption
- Idle time or late arrivals
These challenges can be tackled by a cloud-based FSM software that blends several modules like:
- Inventory management
- Customer relationship management
- Work order management
- Knowledge management
- Account management
- Fleet tracking
- Reporting & analytics
10 Major Reasons For Small Businesses to Adopt a Field Service Software
With the support of the best field service software, a small business can achieve the following things:
Enhance Customer Relationships
Enhancing customer relationships is a process. You need to follow each step of the process thoroughly. This doesn’t end after selling your product or service. It starts from the moment the customer comes to you and continues to go on long after the service or product is purchased.
Customers often believe in giving another chance. But if your small business cannot meet customer expectations consistently, they will start looking elsewhere. With field service software, a lot of the steps in the customer relationship process are taken care of.
- Your technician can complete service requests on time.
- Customer information is centralized
- Invoices can be generated instantly and payment can be accepted online.
- You can have a customer portal, where customer complaints are resolved, place requests, check status updates, and have a smooth communication flow.
Simplify Service Scheduling
With field service management software, service scheduling becomes a breeze. To manage or schedule appointments manually can be a difficult task to handle. It can often lead to human errors like missing appointments, wasting time and resources, and missing priority tasks.
A field service management software can take care of the scheduling issues, assigning, and dispatching of work orders to the field technicians. A heavy task like matching jobs with required skills can be automatically done without any major input from your employees. It can match technicians with their jobs based on their skills, experience, availability, and location.
Boost Accurate Time Keeping
Timekeeping is a task that needs to be done every day. The field technicians have to specify the amount of time spent on a particular task. With the help of field service management software, timekeeping can be automated with the start and finish of the task.
Towards the end of the day, it can generate the overall time and the time spent on each task during the day. This can help the field technicians and field service managers in saving time while having their timesheets quickly updated. In addition, it is a great way to have a clear demarcation of the time spent on each job and accelerates payroll generation as well.
Boost Field Technician Productivity
The productivity of your technician can affect the first-time fix rate. The first-time fix rate is the percentage of times the technician is able to fix the problem in the first attempt. Simply increasing and maintaining a high fix rate, will help a small business cut costs on transportation while improving customer experience.
The best way to improve productivity and avoid multiple visits is by making all the necessary information available to your field technician and making their job easier. In addition, if you optimize appointment bookings for the technicians they will be able to reach there on time and save fuel costs.
Using a mobile app to integrate timesheets, inventory, schedules, tracking, and knowledge bank can uncomplicate the tasks for the technicians. Technicians can also provide a better breakdown for individual tasks.
Quick Customer Support
Often the difference between failure and growth is defined by top-notch customer relationships. It is important that customer relationships are looked after at every stage of the process. It becomes even more important for a company to offer quick support after a product or service has been sold.
With software that offers customer management, it becomes easier to offer quick support services to customers. When better customer service is provided, a company is bound to improve customer satisfaction.
Paperless Report and Invoicing
As and when a task gets completed, technicians can upload all the data and job notes relating to the task on the software. The software can then automatically generate business reports and invoices related to the work orders.
With paperless reports and invoicing, small businesses can save money on paper. This module is a part of FSM software for ease of invoicing and reporting to make informed decisions.
Automate Business Process and Streamline Operations
With FSM software in place, several business processes like scheduling & dispatch, data recording & processing, customer relationship management, and reporting & analytics are processed automatically. This helps in timely processing and further streamlines all the operations. The FSM software can make sure that all the operations work smoothly and any hindrance faced can be resolved as soon as possible.
Real-time Updates and Notification
The software connects to the mobile app for technicians and customers. Any updates or notifications can be easily sent out to the technicians or customers.
If a business owner wants to send out new job alerts on the job site, it can be easily done through the software. Same away, a general notification to the technicians can also be broadcasted using the software. It is a valuable feature and most FSM software are capable of offering real-time updates and notification.
Online Payment Processing
With the help of FSM software, a small business can ensure that payment processing is done effortlessly through an online channel. The best software will allow a small business owner to accept payments through recurring payments. All of the data relating to the payments can also be recorded and stored for future reference.
Cash flow is the indication of how your company is doing. But if the cash flow is not presented in the correct manner, you will not be able to know if your business is doing well or not. With the right software in place, a company can identify issues relating to payments or accounting errors. The more your business will grow, these errors will keep compounding at the same rate.
Accounting errors can prove to be really costly when it’s tax season and you have to figure out ways to mend the errors. It is advisable that you let an automatic system have control over the process. You can automate billing and collection, so manual errors do not cost you a fortune at a later stage.