Published on: May 11, 2022 The scale of the field service management industry is expected to touch $10.81 billion by 2026. Because of the rising demand in the industry, the CAGR is around 11.9% for the coming few years. You need a field service management tool like Service Fusion to handle the rise in the business’s scale and resolve the complexities. Although the tool offers quality service management, job scheduling, and dispatching the workforce, it lacks different qualities that can help you get the best field service tool for your business. To help you bypass the drawbacks of Service Fusion, we have filtered the best Service Fusion alternatives that can help you increase your service quality and profits. Before we jump to the alternatives, let’s understand the core reason behind why you need a Service Fusion alternative. Table of Content Why Do You Need A Service Fusion Alternative? 5 Best Service Fusions Alternatives FieldCamp Jobber mHelpDesk WorkWave ServiceTitan Why is Choosing Field Service Management Software Necessary Automate your schedule Streamline your field service operations Centralization of the management 24*7 access Increased customer satisfaction FAQ Make a Wise Decision Why Do You Need a Service Fusion Alternative? Multiple users have faced issues using Service Fusions, but we have filtered the most common drawbacks that can force you to look for Service Fusion alternatives. Inefficient reporting The reporting system is not great, and you cannot extract valuable data insights using Service Fusion. The reports delivered by the service business software are not up to the mark to enable the business to make well-informed decisions and improve their field service management process. Difficulty in extracting It’s difficult to extract a simple list of maintenance contracts and VIP customers compared to other customer management tools in the industry. The difficulties can result in time-wasting and frustration and minimize the efficiency of the workflow. Poor back-end support You don’t get professional back-end support to scale your business operations. The support can disappoint you and can result in delayed or failed service. Source: capterra.com These issues can play a decisive role in degrading the customer experience of your customers by hindering the field service management. To avoid such a situation, here is the alternative you should look for: 5 Best Service Fusion Alternatives 1. FieldCamp FieldCamp is the best Service Fusion alternative to ensure that you bypass all the hurdles faced using Service Fusion. It has a powerful reporting system that can help you extract the data within a few clicks with in-depth insights for making well-informed decisions. The field service management software provides excellent back-end support to help you bypass difficulties and remove the troubles for a smooth business workflow. FieldCamp is one of the inexpensive tools available, making it stand out. Irrespective of the business industry and scale, use the software to scale your business and achieve your desired goals. It has a powerful dashboard that enables you to control the schedule of your service workforce and keep a bird’s eye view of the situation. You can create and manage customer relations, dispatch invoices, automate schedules, process payments, and extract detailed reports in no time. You can create a flawless communication channel between your on-ground team and the management to remove the barriers to effective and efficient workflow. This software is available on multiple devices and can save up to 95% of the time of field service management in day-to-day handling operations. Access the free 7-day trial and get hands-on experience of the tool and features like: Invoice management Generating business reports Customer management Payment processing Job scheduling, and dispatching Staff management Pros One-click dispatching Mobile access Manage tasks easily Cons No third-party integration A Field Service Management Software That Helps You To Save up to 95% of your time Automate 90% of your daily operations Generate and track reports in a few clicks Start Your Free Trial No credit card details required 2. Jobber Jobber is another powerful field service management software that minimizes your service business’s time and energy and maximize work efficiency. The all-in-one solution is helpful for different service businesses like lawn care, HVAC, plumbing, and construction to automate their existing business workflow and streamline their business operations. Jobber enables service businesses to deliver a quality customer experience with dispatching, scheduling, invoicing, and customer management. You can maximize the productivity of your workforce and improve the communication between your in-house ecosystem for better results. Jobber offers top features like GPS tracking, availability on mobile apps, real-time tracking, following up on assigned tasks, and generating invoices. Pros Easily accessible You can check the history of the customers The tool helps to optimize routes and notify the workforce of the appointments You can edit the information on the service task Cons You cannot restore the deleted history Is a bit expensive 3. mHelpDesk mHelpDesk is a powerful field service management solution that can streamline your service tasks and enhance your team’s productivity with automated billing, scheduling, invoicing, and other estimations. It can help you get in-depth detailed reports to make well-informed decisions and improve the customers’ quality to stand out from the rest in the industry. It supports third-party integration and is available in Android and iOS operating systems, increasing its accessibility. It has an intuitive UX/UI that can deliver a quality user experience with powerful features and quality customer support. One of the stand-out features of the tool is that it can be used in the offline mode that can ensure smooth communication and application use even if the internet connection is not strong. mHelpDesk provides quick third-party integrations and is available for Android and iOS devices to enable your business to access features like GPS mode, offline mode, real-time locations, mobile payment processing, and workflow management. Pros Powerful workflow system Great UI/UX You can navigate through different features Cons You might experience a few glitches Restricted reporting system 4. WorkWave WorkWave is a quality field service management software that has a user-friendly UI/UX and helps you optimize the workflow of your existing service business. You can minimize the time and energy wasted in manual management of your service operations and increase your team’s efficiency to deliver a quality customer experience to your clients. You can unlock new business growth opportunities by integrating a powerful WorkWave automation software into your service work operations. You can access the desktop and mobile versions to manage the operations and ensure the smooth functioning of the workflow. WorkWave offers multiple features like payment processing, scheduling work, extracting customized reports, GPS tracking, QuickBooks integration, mobile access, built-in reporting, and scheduling. You can extract detailed reports for analysis and make well-informed decisions to scale your business and enhance business productivity. Pros You can create multiple workflows to handle the service work complexities. Your team can create a detailed and quick invoice for the customers. It provides a user-friendly UI/UX. Cons The software is on the expensive side. You can encounter technical issues. 5. ServiceTitan ServiceTitan is a powerful software that can manage your field service operations with finesse and help you streamline your existing business workflow. It delivers real-time updates and manages the team’s progress to ensure that you can assist them in scaling their productivity and working on their weaknesses. ServiceTitan helps you stay on track with the service progress and offers features like performance tracking, importing data, training library, and eliminating paperwork. The tool has an intuitive interface that can help you access different functionalities of the tool within a few clicks to improve your business. You can access the free trial and get hands-on experience with the tool to understand the ins and outs of the software. Pros It has an excellent UI/UX. It’s easy to use and operate. The software company provides quality customer support. Cons It’s expensive compared to other field service management software. The QuickBook integration is not organized. Best Service Fusion Alternative FieldCamp is a field service scheduling software to automate your business operation like job scheduling, payment processing, reporting, and creating invoices in a few clicks! Start FREE Trial No credit card details required Now that you know the top alternative to Service Fusion, it’s time you choose one of the best service management tools for your business. The importance of quality field service management software is immense in the growth-oriented industry to handle the scalability of business operations. Before you make the final call, explore field service software’s benefits to understand better the transformations it can offer to your business. Why is Choosing Field Service Management Software Necessary? There are multiple benefits of using a dedicated field service management software that can help you increase the impact and the service quality. Have a look. 1. Automate your schedule Select the best field service software to minimize the task of creating manual schedules for different technicians in your team. You can automate the process and save the time and energy of the management team. Once the customer places a service request, field service software can automatically schedule the task based on the availability of the technicians and different scenarios. The service booking notifications will be sent to the customers and the technicians to minimize the human effort and ensure error-free appointment scheduling. 2. Streamline your field service operations A field service software can help you streamline your business operations by improving the quality of communication between the on-ground team and the management. It can help to increase the efficiency and effectiveness of the service operations. Once the human intervention and errors are removed from the field service management, the productivity of the operations increases, and there is no compromise in the quality of service delivered. You can avoid situations like delayed or failed service to minimize the quality of customer experience. 3. Centralization of the management You get centralized control over the business operations, and it can enable you to increase business efficiency and help you scale your business to new heights. You can change the schedule and update different workflows within a few clicks, and your team will get automatic updates. The centralization gives you a bird’s eye view of the process and can help you increase efficiency. 4. 24*7 access The can provide 24*7 access to your team and customers to access the online ecosystem. It can help your customers avail and book the services within a few clicks from anywhere and anytime using their mobile phones or desktop. Your workforce can check the schedule and make informed decisions to increase efficiency to avoid delayed or failed services. 5. Increased customer satisfaction The increased efficiency and quality of customer service can help you deliver a quality customer experience and increase your customer base to strengthen your industry presence. You can achieve your business targets and scale your field service business to new heights. Now that you understand the benefits a dedicated field service tool offers to your business, you need to filter down and select the best alternative to Service Fusion for your business. A Field Service Management Software That Helps You To Save up to 95% of your time Automate 90% of your daily operations Generate and track reports in a few clicks Start Your Free Trial No credit card details required FAQs What is the best alternative to Service Fusion? There are multiple alternatives for Service Fusion available in the market, but if you want to choose the best, you won’t find a better option than FieldCamps. Why should I switch from Service Fusion? Service Fusion has a few drawbacks that force the users to look for alternatives for their field service management. It doesn’t provide great back-end support, the listing of VIP customers and maintenance contracts is difficult, and the reporting options are limited. Is the field service business profitable? Yes, the service business is profitable as the industry is rising rapidly, and the demand for quality field service providers in different sectors is rising. Why is field service management software essential for my business? Integrating a dedicated field management software is important because it removes the manual dependence and automates the scheduling, invoicing, and dispatching to streamline your service business operations. Does Service Fusion offer QuickBooks third-party integration? Yes, Service Fusion offers QuickBooks integration which makes the data processing easier for your service business. Make a Wise Decision Now you understand why you need to look for alternatives for Service Fusion and the best alternatives available in the industry. We recommend you try out FieldCamp as it stands out from the rest in terms of features and pricing. It can help you increase the efficiency of your service business and lock in more profits for achieving your desired results.Get the free 7-day trial to experience the transformation in your business. Author Bio Gaurang Bhatt Gaurang Bhatt is a techie in himself with an ability to solve problems technically and present solutions in the form of a product. He is one of the pioneers to curate FieldCamp with his 15+ years of knowledge and expertise in providing solutions to home service industries. Gaurang aims to overcome challenges faced by service business owners through software solutions and blogs. Sign up for weekly updates from Fieldcamp.
