11 Best Field Service Management Software For Small Businesses

The field service market is booming globally because of its significant services.

According to market and market, the market size of field service management is expected to reach $5.7 billion and a CAGR of 11.9% by 2026.

That’s a massive number, right?

In this competitive domain of the field service industry, owning a small business is challenging because of limited resources. But thankfully we live in the 21st century and have access to smart work.

And the key for small businesses in field service is field service management software. The field service management software helps businesses to automate daily operations like job scheduling, dispatching and managing.

Still unsure, whether it will be helpful for your field business? Let us discuss what field service management software is and list out the 11 best field service management software for small businesses.

What is Field Service Management(FSM) Software?

Field service management software is software built to help you streamline your daily operations like tracking task status and providing onsite job service information in real-time.

It will also boost your field business productivity and decrease manual tasks with an automation process. The software will assist to reduce costs in paper, pen, fuel, energy, and printing.

The goal is to focus on tasks that matter more in the field service business like hiring more professionals, concentrating on customers’ needs, and managing multiple aspects of the business model.

However, even if you are new to the field service business or already own a business in the market, it is important to know your identity and customer requirements before using field service management software.

As every field service management software has different features, pros, and cons; it is ideal to understand the necessity of your field service companies. There are multiple field service management solutions that are available for free or with a limited monthly subscription plan.

Here, we have picked the 11 best field service management software solutions that are useful for small businesses.

1. FieldCamp

   

   FieldCamp is one of the best field service software solutions that is designed to help small businesses thrive and streamline their various operations. You can create and manage schedules, dispatch invoices, take regular follow-ups, process payments, send reports, and manage customer relationships.

   The best part of FieldCamp is its voice-to-text functionality. Using it, the technicians operating machinery, wearing gloves, or can’t tap a phone can speak out what they want, and the app will do the task.

   Using this software, businesses can save up to 95% of their field service business time in their day-to-day operations. Let’s find out some exclusive features of FieldCamp

   Top Features:

   • Job scheduling and dispatching
   • Staff management
   • Customer management
   • Payment processing
   • Invoice management
   • Generating business reports
   Pros

   • One-click dispatching
   • Manage tasks easily
   • Mobile access

   Cons

   • No third-party integration

   Pricing:

   • 7-Days free trial
   • Premium version starts from $29/per month

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2. Jobber

   

   Jobber is one of the effective field service management software. As it is a one-of-all solution, it is quite useful for small businesses as they are able to manage business automatically.

   Jobber helps to enhance customer experience with its multiple core features like scheduling, dispatching, and invoicing. When the customers receive what they want, it is considered as customer satisfaction for the business owners like you.

   Top Features:

   • Generate invoice
   • Allow following up assign the task
   • Real-time tracking
   • Available on mobile apps
   • GPS tracking
   Pros

   • Edit information to the assigned person
   • Helps you to optimize route and has appointment reminders
   • Allow checking customer history
   • Easily accessible

   Cons

   • Little expensive
   • Deleted history cannot be restored

   Pricing:

   • Free trial available
   • The monthly plan starts from $35.

3. Synchroteam

   

   Synchroteam is a scheduling tool that simplifies processes for managing multiple jobs simultaneously. It also handles the scheduling of the mobile workforce.

   Synchroteam serves industries like cleaning services, HVAC, plumbing, electrical, and even construction. Using the drag-and-drop functionality, the synchro team allows field employees to include their schedules into the platform based on location and availability.

   With the help of Synchroteam, the FSM businesses can create a list of workflows that help field employees in handling the recurring tasks of customers by sitting anywhere in the world.

   Top Features:

   • Automated tracking, scheduling, and dispatching
   • Job management
   • Robust reporting system
   • Optimize service delivery
   • Time-tracking
   Pros

   • Easily available on iOs and Android apps
   • Automate schedule and report
   • Support integration

   Cons

   • Price is expensive
   • Clunky user-interface

   Pricing:

   • 14-days free trial
   • Premium starts from $22

4. ServiceTitan

   

   ServiceTitan is an all-in-one software solution for residential and commercial FSM businesses. This software will help you boost sales of your business and improve the efficiency of your team. It will also provide real-time insights.

   Top Features:

   • Eliminate paperwork
   • Training library
   • Track sales performance
   • Monitor call booking
   • Import data
   Pros

   • Easy to use
   • Customer support
   • Excellent user interface

   Cons

   • Price factor
   • Glitch in Quickbooks

   Pricing:

   • Free trial
   • Premium version available

5. WorkWave

   

   Workwave is an effective field service management solution for small businesses because of its easy-to-use solution. Workwave has a user-friendly interface and helps to manage the business. It offers mobile and desktop to connect with on-site field workers to the office, thus they can access data anywhere.

   Workwave allows you to schedule, payment, customized reports, and use GPS for information records. The cloud-based solution allows reviewing within the app or software.

   Moreover, the field service software help users to reschedule the entire route and preview or create the new route.

   Top Features:

   • Scheduling and dispatching
   • Mobile access
   • In-built reporting
   • Integrated with QuickBooks
   • GPS tracking
   Pros

   • Powerful invoice
   • User-friendly scheduling
   • Workflow options

   Cons

   • Highly expensive
   • Users face technical issues

   Pricing:

   • Free trial available
   • Extensive features start from $79/ per month

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6. ServiceMax

   

   ServiceMax is one of the best field service software for small-scale businesses. It is an ideal choice for various industries such as medical, energy, mining, manufacturing, and utilities.

   The system manages current customer contractors in a user-friendly format. In addition, their scheduling matrices help the service team manage technicians’ time and efficiency. It is an online project management software that allows you to have visibility and control over all your tasks.

   ServiceMax got developed on the Salesforce Chatter platform. It uses ServicePulse, which is a social network tool for techs. You can highlight issues by posting images, videos. Also, the software lets you collaborate with others on a client portal to resolve them.

   Top Features:

   • Task scheduling
   • Time tracking
   • Drag-and-drop functionality
   • Supports route optimization
   • Invoicing
   Pros

   • Manages multiple order
   • Schedule and dispatching
   • Enhance work order workflow

   Cons

   • Lack of report functionality
   • No third-party integrations

   Pricing:

   • Book an online demo
   • Contact Sales for pricing

7. Service Trade

   

   ServiceTrade will help you deliver exceptional customer service. It will add significant value to your small business.

   This app’s customer service features facilitate online engagement throughout the service cycle. With this, you can build profitable, long-term relationships with the consumers.
   ServiceTrade lets you share after-service reports with photos from the technicians. The software streamlines service operations by managing work orders, scheduling planned and emergency services, and integrating with accounting platforms to eliminate double data entry.

   Top Features:

   • Application programming interface
   • Third-Party integrations
   • Inventory management
   • Document management
   • Activity tracking
   Pros

   • Responsive support team
   • Easy to use

   Cons

   • Invoicing could be smoother
   • Technicians can’t capture customer signatures on the mobile version

   Pricing:

   • Contact officials to know to price

8. mHelpDesk

   

   mHelpDesk is an easy-to-use field service management software solution. The field service software offers automated scheduling, invoicing, billing service, and estimation. It helps to generate information and reports.

   mHelpDesk is designed to provide customer satisfaction with its daily automation operation and customer support. One of the best features of mHelpDesk is that works in offline mode so you can work at places where there is no internet connection.

   The solution supports third-party integration and is available on iOS and Android. You can create a schedule estimate with mHelpDesk.

   Top Features:

   • Offline mode
   • GPS mode
   • Real-time location
   • Mobile payment process
   • Workflow management
   Pros

   • Easy to navigate
   • Workflow system
   • User Interface

   Cons

   • Software glitches
   • Restricted reports

   Pricing:

   • Free trial available
   • Premium starts from $169/ per month

9. Service Fusion

   

   You can streamline your workflows by migrating customer records into a digital format with Service Fusion. This business software provides a centralized system for customer management, scheduling, invoicing, sharing automated payment reminders for consumers, payment processing, and reporting.

   You will gain visibility across different business operations, enabling you to provide better customer services.

   Top Features:

   • Share auto-reminders for payments
   • GPS fleet tracking
   • Third-party integration
   • Inventory management
   • Calendar sync
   Pros

   • User-friendly
   • Customization
   • Multiple inventory management

   Cons

   • Outdated calender
   • Update without warning

   Pricing:

   • Free Demo
   • The monthly plan starts from $99

10. Connecteam

    

    If you are looking for a field service management system that takes customer service requests seriously, Connecteam is for you. The solution offer scheduling, geo-tracking, clock in and out option, and dispatching.

    The field service management software allows notes, so no conflicts or misunderstanding occurs between employee and business owners/users. It also allows you to send pictures and videos.

    One of the highlighted features of Connecteam is that it is easy to customize so you can have direct communication with your on-field employees.

    Top Features:

    • Drag and drop option
    • Digital checklist
    • Mobile access
    • GPS location
    • Customization
    Pros

    • Easy to use
    • Customer support
    • Improved scheduling

    Cons

    • No integrations
    • Not available for iOS and web apps

    Pricing:

    • Free trial and demo
    • Premium starts from $50/ per month for 50 users

11. AI Field Management

    

    AI filed management is a cloud-based solution that helps to manage employees and collaborate with small business employees. It allows users to record information like name, contact number, email address, and credit card details.

    Therefore, the software improves your communication and connection with the employee. It is integrated with QuickBooks and Google, so you can sync it for work.

    Top Features:

    • Time management
    • Payroll report
    • Job management
    • Time tracking
    • Customize report
    Pros

    • Good customer support
    • Easy to use
    • Enhance management feature

    Cons

    • Hard to navigate
    • Technical glitch faced by users

    Pricing:

    • Free Trial Available
    • Premium starts from $7.99/ per month

How Does Field Service Software Help in Growing Your Business?

Field service software helps a small business deal with various automation tasks for the processes that make up your business. However, there are some of the important benefits of field service software that aid you in enhancing your business growth.

1. Automate Your Entire Scheduling Process

   The first and foremost thing to note before selecting the best software is if it can mitigate your day-to-day challenges. For example, you no longer have to spend hours creating separate schedules for every field technician.

   Your customers can automatically book appointments, and the field service providers get notified of the same. All of these activities get done with minimal human effort and error-free appointment schedules.

2. Automate Your Field Service Operations

   In addition to booking appointments quickly without any back-and-forth correspondence, you can automate other operations too.
   With the best field service management platform, you can:

   • Assign service technicians to perform their job
   • Send reminders to your customers and field employees regarding upcoming appointments
   • Track the status using GPS tracking
   • Assign new activities to available technicians
   • Generate invoice
   • Process payments

   Since a variety of activities get performed by field service employees, therefore field service management software allows workers to envision their daily objectives and assist them with project management

3. Centralize All Your Processes and Records

   With the online and best field service management systems, you can centralize and streamline all your business processes and records into one app. You can even schedule tasks, work orders, manage inventory, track the technicians, and process transactions from one app.

   In addition to this, the field service software stores all essential data like client information, customer history, customer preferences, client notes, etc., so you can provide excellent customer experiences.

4. 24/7 Access To Everything

   For small business owners that do not have FSM software, the technicians often have to go to their office to access any information or record. By selecting the perfect FSM software, this problem no longer exists.

   The field workers can quickly look up any information, track the status, accept and decline tasks, etc., from the mobile application and desktop apps.

5. Higher Customer Satisfaction

   With the FSM software, you can easily schedule tasks for workers, your techs get informed of the bookings, and there is no room for poor service
   Since you can focus all your energy on delivering the best customer service, your clients are bound to be happy with your business.

6. Enhance Communication and Increase Employee Satisfaction

   If you are still using stone age means to schedule tasks, there will be errors in performing tasks. The working process details can be miscommunicated or not communicated at all, your techs need to call no-show clients, and a lot of time gets wasted.

   With the FSM software, your technicians can focus on delivering the best service and increase their productivity. It is significant for your small businesses as your staff is happy and your profits get a boost.

7. Enhance Your Business

   The FSM software sends monthly reports on the number of tasks performed, staff efficiency, time taken to finish a task, revenues generated per month, staff attendance, and other job information. All these are vital statistics for business owners.

   The owners can improvise current operations and streamline procedures to achieve maximum profits with these monthly reports. It becomes easy to generate more revenues for your business.

Ready to Manage Your Field Service Management Software?

Have you planned which FSM software solutions suit the best for your business needs?

There are many options to choose from; it can be confusing to begin looking at which vendors might be right for your company.

As field service systems are responsible for managing your company and field service technicians to perform the task related to field-based operations, it is a must that you choose the right software for your business.

FieldCamp is one of the best field service management software that makes things a lot easier for field service businesses. The software allows businesses to create and manage multiple job schedules for service technicians and keep track of real-time activities in just a few clicks.